FAQ

We utilize FedEx for our shipping services. You have the flexibility to choose between ambient temperature or dry ice shipment. In the case of ambient temperature shipment, rest assured that your product will be carefully packed with frozen ice packs filling the shipping box, maintaining the appropriate temperature throughout its journey. Upon arrival, please store the product immediately according to the instructions provided on the product label or datasheet.

Delivery timelines depend on product availability, product type, destination, temperature-controlled shipping requirements, and local customs clearance procedures. ① General estimated timeframes are as follows: In-Stock Products: Orders are typically processed and dispatched within 3 to 5 business days after payment confirmation. ② Custom / Backorder Products: Delivery schedules vary based on production timelines and will be detailed in your formal quotation. ③ International Transit: Once dispatched (via FedEx or express carriers), international delivery usually takes 3 to 7 business days, depending on local customs clearance. Upon order and shipment confirmation, our team will provide you with tracking information and an estimated delivery schedule so you can stay fully updated.