• How do I place an order online?
    To place an order, kindly add the products you're interested to the quote and submit your inquiry. One of our sales representatives will get back to you promptly. Alternatively, you can also reach out to us directly at [email protected]
    How do I know if Leadgene has received my order?
    Once you've submitted your order, a sales representative from Leadgene will directly reach out to you, confirming your order and providing additional details regarding its processing. This approach ensures that all your specifications are accurately understood, and your order is managed effectively.
  • Do you offer bulk discounts?
    Yes, we offer volume-based tiered pricing for bulk orders. Feel free to share the products and quantities you need, and we'll provide a cost-effective quote based on your requirements.
    How can I pay?
    For all orders, we kindly ask for payment in advance. We accept payments via wire transfer or credit card, both of which incur a handling fee. Additionally, there is a packaging fee per box. Regarding the shipping fee, please provide your shipping address, and we will provide you with an estimated cost.
  • How do I track my order?
    To inquire about your order status, please contact us via email at [email protected]. Shipping tracking information will be provided once dispatched.
    How do I cancel an order?
    If you need to cancel your order, please contact us by email at [email protected]. Cancellation eligibility will depend on the order status, whether the order has already been shipped, and whether it includes customized products. All cancellations are subject to the terms and conditions of the applicable order agreement.
  • What is the return and replacement policy?
    If you receive an incorrect, damaged, or defective product, please keep the original packaging and contact us with your order number, catalog number, lot number, photos, and any relevant records. Our team will review the case and assess your eligibility for a return or replacement as soon as possible.
    Do you have a distributor in my country?
    Yes. We have established partnerships with distributors across Asia and Europe. For more information, including available countries and distributor contact details, please visit the “Distributors” page on our website.